The Email notifier target can be configured to send email alerts to multiple recipients. It supports TLS and basic authentication for secure communication.
You can find Email Notification Recipients by clicking Notifications > Targets.
-
To see available email targets, click
. -
To create a new email target, click
and then provide your settings.Note
You can share targets across your configured notifications.
Entity notifications Copied
When configured to send notifications from an entity (if groups are not set), the default notification message will include:
- Notification title with a severity icon
- Entity dimensions to identify the entity
- Notification body
- View Entity button that links directly to the entity within the Web Console
Group notifications Copied
When configured to send notifications from a group (if groups are set), the default notification message will include:
- Notification title with severity icon
- Critical and warning counts for group entities
- Groupings
- Notification body
- View Entity button that links directly to the entity within the Web Console
Custom HTML message body Copied
By default, email alerts use a plain-text layout that includes the notification title, entity dimensions, notification body, and a link to the entity in the Web Console.
You can replace the default layout with your own HTML message body to apply branding, create structured sections, or add links and lists. To use a custom HTML body:
-
Create an email target and an email notification that uses it.
-
In the notification configuration window, navigate to the Messages section.
-
Paste your HTML into the Body. You can use a different HTML per message type.
Tip
Use placeholders so the app interpolates them when the message is sent. At runtime, these placeholders are replaced with values from the triggering entity. See message placeholders for the full list.
The example below uses placeholders and can be pasted as the Triggered message body.
<html>
<head>
<link href="https://fonts.googleapis.com/css2?family=Barlow:wght@400;600;700&display=swap" rel="stylesheet">
</head>
<body style="font-family:'Barlow', Arial, sans-serif; font-size:13px; color:#070032; background-color:#FFFFFF;">
<!-- Header -->
<div style="padding:12px; background-color:#070032; color:#FFFFFF; font-size:16px; font-weight:bold;">
${severity} | ${date} | ${time}
</div>
<!-- Summary -->
<div style="padding:12px; background-color:#FFFFFF;">
The entity with the following dimensions is in ${severity} state:<br/>
probe: ${entity.dimension[probe]}<br/>
managedEntity: ${entity.dimension[managedEntity]}<br/>
sampler: ${entity.dimension[sampler]}<br/>
dataview: ${entity.dimension[dataview]}<br/>
</div>
<!-- Recommendations -->
<div style="margin-top:10px; padding:12px; background-color:#F2F6FC; border-left:4px solid #4FF2D4;">
<b>Recommended actions</b>
<ul style="margin:8px 0 0 0; padding-left:20px;">
<li style="margin-bottom:6px;">Open the entity in ITRS Analytics to review metrics, severity history, and related alerts</li>
<li style="margin-bottom:6px;">Inspect the ${entity.dimension[dataview]} dataview on ${entity.dimension[managedEntity]} for failing checks or threshold breaches</li>
<li style="margin-bottom:6px;">Confirm that probe ${entity.dimension[probe]} is connected and reporting data for this managed entity</li>
<li style="margin-bottom:6px;">Check for recent changes to the application, sampler configuration, or upstream dependencies</li>
<li style="margin-bottom:6px;">Escalate to the application or platform team if services remain in ${severity} state</li>
</ul>
</div>
<!-- Validation -->
<div style="margin-top:10px; padding:12px; background-color:#F2F6FC; border-left:4px solid #175EEE;">
<b>View in ITRS Analytics</b><br/>
Review the entity metrics, severity history, and related alerts:<br/><br/>
<a href="${url}" style="color:#175EEE; font-weight:600;">Open entity in Web Console</a>
</div>
<!-- Footer -->
<div style="margin-top:10px; padding:10px; font-size:11px; color:#5A5678; background-color:#FFFFFF;">
This is an automated notification from ITRS Analytics. Please do not reply.<br/>
</div>
</body>
</html>
When sent to the configured email address, the message would render like this:
