Upgrade in an air-gapped BYO environment

Note

Before upgrading ITRS Analytics, please review the ITRS Analytics Upgrade Notes for important considerations. This is essential to avoid potential issues with your current setup, especially concerning configuration changes.

To upgrade an airgap install, you can either upload a new airgap bundle from the command line or to the KOTS admin console.

  1. Log into a controller node in the cluster via SSH, and then download the airgap bundle for the new version. Run:
curl -f [download URL]/[channel]?airgap=true -H "Authorization: [authorization key]" -o [itrs-analytics]-[channel].tgz
  1. Extract the installation bundle. Run:
tar -zxvf [itrs-analytics]-[channel].tgz
  1. Do one of the following:
Method Steps
Upload the bundle from the command line Run: 
./[itrs-analytics] update --airgap-bundle [itrs-analytics].airgap

After the airgap bundle has been uploaded, from the same machine, access the KOTS admin console on a browser.
Upload the bundle from the KOTS admin console using a browser On the Version history page, click Upload new version, and then select the airgap bundle you downloaded.
  1. From the Version history page in admin console, click Deploy next to the new version.

Airgap upgrade

  1. Follow the rest of the prompts in the admin console until the upgrade has successfully completed.

If the upgrade fails, generate a support bundle and then open a Zendesk ticket with ITRS Client Support.

["ITRS Analytics"] ["User Guide", "Technical Reference"]

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