Internal documentation only
This page has been marked as draft.
License Revocation
Related to Copied
Customer requests to revoke their Opsview Monitor license activation.
Problem Copied
Customers may encounter activation errors indicating the license is already in use. The customer must raise a ticket with ITRS Opsview Support and provide a clear reason for the revocation request.
Solution Copied
The customer may raise a ticket with ITRS Opsview Support and request for their Opsview License Activation to be revoked but must indicate a valid reason why this needs to happen.
To Remove Revocation of License:
-
Go to Sentinel EMS and select Activations.
-
Look for the AID you need to revoke.
-
Once found, under actions, press Revoke Immediately.
-
Once Revoke Immediately pop-up shows up, insert Re-credit quantity, Yes on Send Notification, and if possible, the Ticket Number under Comments.
