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FTM plugin - additional way to check permission issues

Related to Copied

The client is facing an issue with FTM; it does not see the file.

Solution Copied

Try the following:

1. Enable RMS Execute permission for the Netprobe.

Gateway Setup Editor => Probes => (Probe name) => Advanced tab => Permissions => RMSEXEC

2. Switch the State Tree to Physical mode

Active Console => 3rd button on the toolbar => Physical Mode

3. Call the RMS Exec menu

Active Console => State Tree => Gateway name => Probe name => right-click menu => RMS => Exec

4. Try different combinations of dir command with fixed names and wildcards. e.g.

dir \ibg.adroot.bmogc.net\AppData\PrimeBrokerage\PBS\Library\STEPIncomingTrades\Enfusion_K2\Archive\K2Associates_Listed_*.csv

5. Please provide us with the Active Console Output window for the results. (it is possible that the user does not have permission to read the “Archive” folder level)

Explanation: There may be sharing permissions applied at the top-level AppData folder, with access control lists configured for each subfolder and individual files below it.

Related article(s) Copied

• The command is used to display access control lists. https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/icacls