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Failed to deliver in Support Tickets
This error occurs when submitting or replying to a client’s ticket in Zendesk. If you encounter this issue, please inform your manager or a Zendesk administrator for further investigation.
Steps to Take Before Escalation Copied
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Click on the Events tab in the upper-right corner of the ticket.
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Identify the affected recipient or email address.
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Locate the Error Code associated with the issue.
- Refer to Zendesk’s documentation for troubleshooting: Understanding email delivery failures in the Zendesk Agent Workspace – Zendesk help to try and resolve this you can also refer to this article to cross reference the status code Email Notifications | Zendesk Developer Docs
Once you have gathered this information, share it with someone who has Zendesk admin access in Client Services for further review.
Workaround Copied
As a temporary solution, use the Side Conversation tab to inform the client of the error and inquire about the recipient’s email address. Additionally, attach the response provided in the ticket to ensure visibility and facilitate resolution.
