User accounts are managed via Crowd and require sufficient ICE account permissions for administration. The process includes verifying email domains, searching for users, checking account status, and guiding password resets if verification links expire.
ITRS offers Standard and Weekend Support plans with defined service levels and regional support hours. Support includes initial response targets, remote assistance options, and access to product updates per subscription terms.
ITRS Product Support offers 24x7 global assistance through multiple channels including a support portal, live chat, email, and telephone. Users can manage support tickets, access documentation, and download software by creating an account on the ITRS Support Portal.
Account verification emails are sent to your corporate email and must be activated within 72 hours. If you miss the link or don’t receive the email, check spam folders or reset your password to verify your account.
Upgrading ITRS software requires following best practices to minimize issues during the process. This includes reviewing release notes, testing in DEV/UAT environments, backing up production systems, and following specific upgrade sequences for load-balanced setups.
Changes in ITRS Client Support Helpdesk ticket statuses will improve workflow starting April 20th. New statuses include "Awaiting agent pick up," "In progress," and "Pending bug fix" to clarify ticket progress.
ITRS originally stood for International Trading Room Software but the name changed as the company expanded. The company is now simply known as ITRS without the original full name.
Creating a support account requires submitting your personal and company details using a corporate email address. After signing up, you must verify your account via a link sent by email within 72 hours to activate it.
How to reset or change your support account password if you forget or want to update it. Sign out, click Login, select Forgot password, and follow the email instructions to reset your password.
The new ITRS Support Portal helps users raise support tickets, search articles, and chat with Client Services. It provides step-by-step guidance on navigating the portal, submitting tickets, tracking requests, and using the live chat feature.
Hard disk or partition full issues occur when data storage reaches maximum capacity on Unix/Linux systems. Guidance includes using commands to identify large files or directories and safely deleting unnecessary files like old logs or backups.
ITRS support portal users can only see their own tickets due to GDPR data protection rules. To view others' tickets, users must be CC'd on tickets or obtain special permissions through their Account Manager.
Opsview Support phone numbers changed starting August 22, 2022, due to ITRS reorganization. The new ITRS support numbers and operating times are available via the provided link.
Replicated CLI installation on Ubuntu involves downloading, moving the binary, and authorizing via a browser login or API token. The process includes verifying installation success and optionally removing stored credentials after use.
Setting up a user to access training involves creating an ITRS user account and enrolling with a provided key. If the enrollment key fails, users should contact Client Services for assistance.
Generating a Foundation in Geneos Accreditation Exam Report involves using the Admin menu to filter and create a certificates report. The process includes applying filters, selecting display columns, generating, downloading, and verifying the report before sharing it.
Support announcements and notifications provide updates on product releases and compatibility changes. They include links to the latest release notes and information about new features.
All Opsview customers must use the ITRS Group support portal to access tickets and FAQs. The portal requires account creation with a corporate email and offers live chat and ticket management features.
Support Service Status provides the current operational status of all support systems including chats, phones, and software tools. It confirms that all systems are active and directs users to additional information on support levels and access.
Supported versions of the product and third-party components are detailed in the compatibility matrix. Additional information like release notes and product roadmap is available through related links on the resources website.
Unable to register or login to ITRS websites can result from email domain restrictions or browser issues. Solutions include verifying allowed email domains, updating browsers, checking spam folders, and contacting IT for email or security exceptions.
Updating your email or domain may prevent access to your ITRS Support account or tickets. To resolve this, raise a support ticket with both old and new email addresses or register a new account with the updated email.
The Opsview webstore/portal is no longer available for SMB purchases and billing. All purchase and renewal requests are now handled by the Renewal Operations team.
Locations for documentation, software versions, compatibility, examples, training, and release notes are provided. Guidance includes where to find these resources and how to request training or support through the website.
ITRS Product Support provides technical assistance for clients with active maintenance or subscription agreements. Support includes issue triage, troubleshooting, configuration advice, and collaboration through a structured ticket workflow.
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