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Update email or domain

Related to Copied

Cannot access support tickets, changing email address domain, updating email addresses

Problem Copied

You cannot access your ITRS Support account or tickets.

Possible Cause(s) Copied

Possible Cause - Your current email address domain is different from the one you have previously registered with. For example, you registered user@email.com. But now, your company changed the email address domain to user@email.domain.com.

Possible Solution(s) Copied

Solution to Cause 1 Copied

Raise a support ticket. The ticket should contain the following:

• Your current email address (i.e. with the new domain)
• The email address that was used during the registration
• Your team/group/division (and the previous once if applicable)

Solution to Cause 2 Copied

You need to register a new account using your new email address.

Related Articles Copied

• How can I get support from ITRS and what level of service can I expect? – Support - ITRS Group