Internal documentation only
This page has been marked as draft.
📞 How to contact ITRS Product Support
ITRS Product Support operates globally and provides 24x7 support to ensure assistance is available whenever you need it.
We offer multiple support channels to make it easy for you to get help.
💬 How to Get Support Copied
You can contact ITRS Client Services through any of the following channels:
🌐 Client Support Portal Copied
Submit and manage support requests via our portal: https://support.itrsgroup.com
All portal submissions automatically create a ticket in our global ticketing system.
💬 Website Live Chat Copied
Use the chat function available on all ITRS Group websites for quick queries.
Chat interactions will also generate a support ticket where necessary.
📧 Email Copied
Send your request to: support@itrsgroup.com
An email ticket will automatically be created in our ticketing system.
📞 Telephone Support Copied
If you prefer to speak directly with our team, please contact one of our global support numbers:
Weekend and public holiday telephone support is available exclusively to customers with a Premium Service subscription.
🇬🇧 United Kingdom Copied
+44 1344 596268
🇸🇪 Sweden Copied
+46 8 437 33 643
🇭🇰 Hong Kong Copied
+852 3001 6621
🇵🇭 Philippines Copied
+63 2 8299 3080
🇺🇸 United States Copied
+1 256 594 9505
🎫 Managing Your Support Tickets Copied
Once a ticket is raised (via any channel):
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All responses will be sent to you by email.
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You can reply directly to the email to update your ticket.
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Alternatively, log in to the Support Portal to:
- View all your open and closed requests
- Update existing tickets
- Raise new support requests
- Access product documentation
- Download software binaries
👤 Creating a Support Portal Account Copied
Users can create an account in the ITRS Support Portal to gain full access to support services.
Registered users can:
- Raise and respond to support requests
- Track issue status
- Access documentation
- Download product binaries
👉 Follow this guide to create an account: https://support.itrsgroup.com/hc/en-us/articles/360005212798-How-to-create-a-support-account
🌍 Language Policy Copied
As a global organisation, ITRS uses English as its principal language for both internal and external communications.
While many of our team members are multilingual, we kindly ask that all support interactions are conducted in English. This ensures we can provide you with the broadest and most efficient coverage.