Support bundles

Generate a support bundle Copied

From the KOTS admin console, click Troubleshoot to generate a support bundle for diagnostics and troubleshooting. An ITRS representative will work with you if you have an issue with your ITRS Analytics setup.

Network security tool warnings Copied

Support bundles will report the presence of a number of network security tools detected on your machine. The current list of tools that may be identified include the following:

• bdagent
• clamav
• ds_agent
• esets_daemon
• falcon
• fsav
• illumio
• kav
• mfend
• s1agent
• sophos
• symantec
• xagt

The flagged tools can be found in <bundle dir>/host-collectors/run-host/ps-detect-antivirus-and-security-tools.txt.

It is recommended to disable these tools on the machine before installation, as they may interfere with Kubernetes operations. To disable the network security tools you are using, refer to instructions from your software provider. You may disregard the warning if you have already confirmed that these tools won’t cause any interference with Kubernetes.