METRIC UNKNOWN - RegistryError ... Insufficient credentials

Symptoms Copied

• The following error appears repeatedly in /var/log/opsview/opsview.log:

  METRIC UNKNOWN - RegistryError<status_code=401, error_code=110, index=0, message='The request requires user authentication', raw_message=bytearray(b'{"errorCode":110,"message":"The request requires user authentication","cause":"Insufficient credentials","index":0}
  ')>
  

• You occasionally see the error Web exception: Please refer to the system log for more details or contact your System Administrator in the UI

  AND/OR

• The registry password within the orchestrator.yaml is being reset.

Cause: Incorrect registry password Copied

Known issue: OP-42928 - this has been fixed in Opsview 6.12.1

The setup-monitoring.yml playbook sets the registry password in the file relevant file to the default value of opsview despite this not necessarily being the correct registry password.

/opt/opsview/monitoringscripts/etc/plugins/self-monitoring/orchestrator.yaml

Solution Copied

Either upgrade to version 6.12.1+, or do as follows:

• File to update:

/opt/opsview/monitoringscripts/etc/plugins/self-monitoring/orchestrator.yaml

For version 6.9.0 you may need to do the below: as an apply change reverts the changes when done on the above file

sed -i 's/password: opsview/password: '`cat /opt/opsview/deploy/etc/user_secrets.yml | grep opsview_registry_password | awk '{print $2}'`'/g' /opt/opsview/monitoringscripts/builtin/etc/plugins/self-monitoring/orchestrator.yaml

Important Requirement:

- Please now Apply Changes to push out the change to the relevant file.