Internal documentation only
This page has been marked as draft.
Uptrends - Guide in Account Activation Assistance
Sample ticket: Uptrends Admin - Ticket 717151
These tickets will pop up when a customer encounters a login issue on our website or application. This will create an internal ticket, assigned to an Uptrends email address. The problem with internal tickets is that the customer won’t be notified when we respond. To communicate with the customer, we’ll need to create a new (non-internal) ticket.
Hover over tickets → press the blue button “+ Add Ticket” to create a new ticket.
Then, fill in the account ID and email address provided in the first message of the original ticket.
Now we can write a message to the customer.
For your reference, here’s an example of a non-internal ticket you can create to communicate with the customer: https://admin.uptrends.com/report/ticket?ticketid=717164