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Zendesk - Change/Update User Email Domain

Changing/Updating User Email Domain Copied

GDPR is your main concern here.

additionally, before proceeding this is a must-read to understand what is affected before doing this.

https://support.zendesk.com/hc/en-us/articles/4408887695898-Merging-a-user-s-duplicate-account#topic_yjv_cty_fzb

Inform your managers before proceeding Copied

Steps

Particulars

Find out which is the primary email

Find out if the user’s secondary account exists and is already tied to the organization. DO NOT merge accounts if belonging to different organization. Zendesk - Change/Update User Email Domain

Make sure the account is verified

• if the account is not verified then have the client verify the email first. - if the account does not tie into any organization then you must Consider GDPR and find a way to verify that both accounts are of the same user. - Contact your Shift leads or CS manager if you are unsure.

Merge the account

Inform the Client

inform the client that the account has been merged and close the ticket

Reference TIcket

Ticket: Update Email Domain – ITRS – Zendesk