Back to ITRS Internal Only FAQ

Internal documentation only

This page has been marked as draft.

Zendesk - Side Conversation Vs SendSafely

We Have two Options in terms of sending emails to our clients, both of which are integrated into Zendesk and are used for sending Different Files to and from. Without Delving into the intricacies of Side Conversation versus Send Safely documentation, in this document, we will try to Discuss our Findings in terms of Usability Adaptability, and Security. Usability. Side Conversations which are under the Zendesk environment Work essentially the same way as Support you can Assign a client Add them to the CC field and send the message and or Files with a limit of 50mb. Zendesk - Side Conversation Vs SendSafely Send Safely Found in The Apps tab of the ticket Works Differently you can attach a file and a comment, and it will be sent with a drop zone link where the client Directly related to the ticket may retrieve the file. Note Adding a person to the CC field also lets them access these files. Zendesk - Side Conversation Vs SendSafely Another option for Send Safely would be to use the site itself. Security: Zendesk Copied

Trust Center | Zendesk Copied

Security: Send Safely How It Works | SendSafely Copied