Back to ITRS Internal Only FAQ

Internal documentation only

This page has been marked as draft.

Dynamically adjusts Cell severity based on two variables

Related to: This rule dynamically adjusts the Cell severity based on two variables Copied

Q: How does it work?

• If variable1 = OK → Severity is set to OK.
• If variable1 = "FAIL: error" → Severity is downgraded to Warning, and the system evaluates variable2 instead.
• If neither condition matches → Severity is set to Critical.

Q: Why is variable2 checked when variable1 fails? When variable1 returns a failure state, the logic does not immediately raise Critical. Instead, it sets the status to Warning and delegates the final severity decision to variable2.

Q: What is the purpose of this approach? To prevent immediate Critical alerts and allow a secondary validation (variable2) to determine the true impact.

Related article(s): Gateway Rules, Actions, and Alerts

If you need further help:

Please provide a copy of your XML and Screenshots that may help assist in the replication of your Rules

• Please contact our support team via the chat service box on any of our websites or raise a support request.

  

• Make sure you provide us with:

  • Background of the issue or request.
  • Use cases, requirements, business impact, etc.
  • Encountered error messages.
  • Log files or diagnostic files.
  • Screenshots.
  • And other important information relevant to your inquiry.