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Web Dashboard - How to solve "keytool error: java.io.IOException: keystore password was incorrect" due to unsupported characters
In Geneos Web Dashboard, when trying to configure a secure connection, an issue can occur when one of the following conditions occurs:
1 - The keystore and passphrase of the private key are different. The password used for the private key and the one used to create the keystore should be the same.
2 - The password or passphrase might contain one of the characters in the following list of unsupported characters:
| ` | Grave accent (backtick) |
| $ | Dollar sign |
| & | Ampersand |
| ( | Left parenthesis |
| ) | Right parenthesis |
| \ | Backslash |
| " | Double quote |
| ; | Semicolon |
| ' | Single quote |
| < | Less than |
| > | Greater than |
| ? | Question mark |
The following list of characters has been shown not to cause issues when used in certificate passwords.
| ~ | Tilde |
| ! | Exclamation |
| @ | At sign |
| # | hash |
| % | Percent |
| ^ | Caret |
| * | Asterisk |
| _ | Underscore |
| + | Plus |
| - | Hyphen |
| = | Equal sign |
| { | Left brace |
| } | Right brace |
| [ | Left bracket |
| ] | Right bracket |
| : | Colon |
| , | Comma |
| . | Full stop |
| / | Slash |
3 - Make sure the password matches the one setup in the system.properties and that does not contain any unsupported characters from the list mentioned in step 2.
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