Back to Geneos FAQ

My notifications are not popping up in Active Console

This problem is related to notifier manager not working, notification pop up not visible, notifications enabled but not appearing, pop-ups not working.

Problem Copied

• I am not seeing any notifications pop up from my Active Console.
• I have enabled notifications, but I am not seeing any notifications pop up from my Active Console.

Possible causes Copied

• Notifier, General Settings, Notifications is set to Disabled.
• Listed Notifiers under Filter Table are unticked (Set to Inactive).
• Notifier, General Settings, Notifications to set Enabled when minimised.
• Notifier Paths and Properties set incorrectly.

Possible solutions Copied

• Notifier, General Settings, Notifications is set to Disabled.

  • Ensure that Notifications are set to anything other than disabled.
  • From the Active Console select Tools, Notifier and under General Settings, ensure the Notifications field drop down option is set to Always Enabled or Enabled when minimised.

• Listed Notifiers under Filter Table are unticked (Set to Inactive).

  • Ensure that there are defined notifications under Filter Table. By default there should be two definitions, Show Critical Alerts on cells and Show Warning Alerts on cells.
  • Ensure that the status checkbox is ticked; it should state Active on top of the checkbox. Also check any custom defined notifiers are also set to Active.

• Notifier, General Settings, Notifications to set Enabled when minimised.

  • If the Notifier is set to Enabled when Minimised then the notifications pop-ups will only appear if your Active Console is minimised.
  • If your Active Console is in view, then the notification pop-ups will not appear. It is suggested that you should then change the setting to Always Enabled.

• Notifier Paths and Properties set incorrectly.

  • If you have created a custom notifier or have modified the default notifiers, then you should check that the Paths and Properties of that notifier are valid.
  • In your listed Notifier under Filter Table double-click the icon displayed under Layout. This brings up a dialog box.
  • If you want notifications to appear based on severity, then ensure the Severity field is highlighted. The x-path under Paths and Properties should also be evaluated and check, as the notifier will only occur under the defined path.

For more information, see How to set up Notifications in Active Console?