Back to Geneos FAQ

NetProbe - FKM Right Click Option does not appear on the List View

If you have a scenario where you are trying to accept multiple FKM files from a List view there are circumstances where the Right Click - Accept this File option will not display on the right click menu. Take the scenario below an example of where this might occur.

List view of unsnoozed FKM alerts

In this example we have three FKM’s which have flagged up. Although not obvious these alerts are from different gateways and in the case where the versions of the gateways are different the Right Click - Accept this File option will not appear when multiple files are selected. (like below)

Unavailable right-click option for FKM

The circumstances on where this will occur is if one of the files selected comes from Gateway version GA4.5 & one of the other files comes from a version previous to GA4.5.

Note

This will not occur if the Gateway Versions are identical.
["Geneos"] ["Geneos > Netprobe"] ["FAQ"]

Was this topic helpful?