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Why are the Active Console and Web Dashboard fonts different

The fonts being used by the Active Console dashboard objects do not exist in the Web Dashboard server.

Before continuing, the steps below work on a Web Dashboard that is packaged with its own JRE/Java. Most of the instructions are taken from PCWorld.

Instructions for GA4.12 and post-GA4.12 Web Dashboards Copied

1. Identify the font being used by the dashboard objects.

• For Microsoft’s TrueType Core fonts, which are Andale Mono, Arial, Arial Black, Comic Sans MS, Courier New, Georgia, Impact, Times New Roman, Trebuchet, Verdana, and Webdings:

  • Option 1: Install the corefonts font package of your server version.
  • Option 2: Follow the steps mentioned in the Instructions for pre-GA4.12 Web Dashboards section of this article.

• For Microsoft’s ClearType fonts, which are Constantia, Corbel, Calibri, Cambria, Candara, and Consolas, do the following:

  1. Create a fonts folder in your Web Dashboard’s JRE/lib folder.
  2. Download the fonts_microsoft_cleartype.tar.gz file that is included in this article.
  3. Extract the fonts to your Web Dashboard’s JRE/lib/fonts folder.

2. Shut down the Web Dashboard process.
3. Start the Web Dashboard process.

Instructions for pre-GA4.12 Web Dashboards Copied

1. Download the microsoft_fonts.tar.gz file that is included in this article.
2. Extract the fonts to your Web Dashboard’s JRE/lib/fonts folder.
3. Shut down the Web Dashboard process.
4. Start the Web Dashboard process.

Below are screenshots that show a Web Dashboard before and after adding the fonts:

• Before:

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• After:

  • 

For more information, see How to solve blank texts on objects after upgrading to a GA4.12 or newer Web Dashboard.

To download the fonts, check microsoft_fonts.tar.gz and fonts_microsoft_cleartype.tar.gz.