Using the Customer's Download Portal

The Download Portal provides a quick way for customers to access and download all the files needed to install the application.

Tip

To see a step-by-step walkthrough of how to use the Customer’s Download Portal, please watch the demo.

1. Log in to the Vendor Portal.

2. Navigate to the Customers > Search customers field, find a specific customer in your portal (for example, ITRS-Engineering in the demo). Then, open your customer’s profile.

3. Generate a password for the Download Portal.

   Note

   If you already have a password, you can skip this step. Please remember that each customer account has only one password. For instance, all members accessing ITRS-Engineering will use the same password.

   Generating and saving a new password will immediately log out all current users of the Download Portal. You will then need to log back in using the new password.

   • Click Manage customer password.
   • Click Generate to create a secure and unique password.
   • Copy and save the generated password.

4. Click Visit download portal to launch the customer’s Download Portal.

5. Download the required files.

   • Navigate to the Bring my own Kubernetes tab.
   • Download the necessary files and bundles

6. (Optional) You can change the Channel (for example, Stable, Unstable) and the App Version if needed before downloading.