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Update Service Desk Connector to support Jira version 9
Problem Copied
Upgrading Jira to version 9.0 or above will result in the Service Desk Connector not sending notifications to your Jira system.
This is because the Service Desk Connector uses the API endpoint GET /rest/issue/createmeta, which was deprecated in Jira 9.0.
See the Jira 9.0 release documentation.
Solution Copied
This issue is known (Internal bug reference OP-61220), and ought to be resolved in a later version of Opsview. Until then, the workaround is to replace the file /opt/opsview/servicedeskconnector/lib/Opsview/Notifications/Output/Jira.pm with the updated version attached.
Also attached is a shell script ([fix-Jira.pm.sh](/faq/downloads/opsview/12641091643677-12641047730845-fix-Jira.pm.sh)) that will replace Jira.pm, set the correct file permissions and ownership, then restart the opsview-servicedeskconnector component.