How to create tickets from Logger using listview columns?

Logger is no longer packaged with OP5 Monitor version 9.0 and is only currently supported on OP5 Monitor 8.x.

The custom columns’ language in OP5 Monitor is a powerful tool. It can access details on the listed objects. This simple example shows how to create a link that auto-generates an email with necessary information when clicked.

The Log messages listing will look like this by default:

We’ll show how to add a new column “Support” to the far right. The new column will contain a link that, when clicked, will open a pre-filled email form.

Open Configuration -> My Account

In the box for Log_messages, enter the following text:

default, Support="<a href='mailto:support@example.com?subject=" + urlencode(host) + " problem at " + urlencode(time(rtime)) +
"&body=" + urlencode("I need help with this error:\n\n") + urlencode(msg) + "'>Create support ticket</a>"

Save and go to Monitoring -> Log messages. You should see something like this:

Click the link “Create support ticket”. Your email program will start with a view like this:

For more details, check out how to use the custom columns language