Web service is currently down
Related to Copied
LogAnalytics, Log analytics service is down, Cerebro inaccessible, WebUI inaccessible
Problem Copied
Log Analytics admin console is unreachable.
Possible cause(s) Copied
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Root Cause 1: Service is not running
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Root Cause 2: Wrong port usage
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Root Cause 3: Firewall is blocking the communication
Possible solution(s) Copied
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Solution Root Cause 1: To check if the status is running or not:
sudo systemctl status cerebroIf the cerebro is not running, you may restart and enable the service:
sudo systemctl start cerebro sudo systemctl enable cerebro -
Solution Root Cause 2:
To access the following services, these ports are used: 5602 - Admin console, Cerebro.
Check if you have been accessing the correct port; you may interchange ports like 5062 instead of 5602: https://<LA_IP>:5602
To confirm if port 5602 is currently being used by a service, run:
sudo systemctl status cerebroIf the port is in use, you should see a line indicating it’s in the LISTEN state.
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Solution Root Cause 3:
Your local firewall might be blocking the communication,, disabling this should allow things to work properly.