Internal documentation only

This page has been marked as draft.

[INTERNAL] Ticket visibility or Group level access to tickets

It is not policy to allow group logins into our help desk systems. Each user will need to sign up with our registration page and create accounts after viewing and agreeing with the privacy policy. Any of the users with a valid email domain can create an account which will be automatically linked with the correct organisation in our system.

If you wish to allow people in the organisation to views other tickets then we can do that on an organisational basis or on an individual basis. If you wish to allow multiple people to comment on tickets they this can be set across the organisation (after we set the org wide visibility setting) or your users need to cc in individuals when the ticket is created.

Allowing individual user to see other tickets

Set the option in Access to be: Can view tickets from users org