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OS Collector password expired

Problem Copied 

“Your Password Has Expired” Error When Accessing a Collector

Scenario Copied

When trying to open a collector on a cloud customer and we encountered the below error:

If you are not an authorised user please disconnect now.
You are required to change your password immediately (password aged)
Last login: Mon Jun  2 15:45:57 2025 from localhost
WARNING: Your password has expired.
You must change your password now and login again!
Changing password for user svc-opsview-cld.
Changing password for svc-opsview-cld.
(current) UNIX password: Connection to localhost closed.

Resolution Copied

The issue was resolved by using the sudo chage -l command to verify the password expiration details for the specific user on the collector. We then coordinated with the client to update the user’s password configuration. After the update, we confirmed that the collector was already accessible via SSH on our end again.

root@up002033 # sudo chage -l svc-opsview-cld
Last password change                                    : Mar 06, 2024
Password expires                                        : never
Password inactive                                       : never
Account expires                                         : never
Minimum number of days between password change          : 7
Maximum number of days between password change          : 99999
Number of days of warning before password expires       : 14
["Geneos"] ["FAQ"]

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