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How to Add Email Recipients from Cloud Customers via Nimbus

Problem Copied

Alerts from Opsview cloud customer were not sent because the client’s email address was not included in the zendesk.yaml file in Nimbus

Possible cause(s) Copied

• Root Cause: The cloud customer email address was not included in the Nimbus notification configuration.

Possible solution(s) Copied

• Solution Root Cause: Add the required email address to the zendesk.yaml file in Nimbus so Opsview notifications are sent correctly.

  vim /opt/opsview/monitoringscripts/builtin/etc/notifications/zendesk.yaml
  #  requester:
  #    cloudinstance: 'email'