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Check_nrpe plugin error caused by conflicting Opsview package versions

Problem Copied

A user encountered an error while attempting to manually test the Troubleshoot tab on a service check of a collector in the GUI. The error output is as follows:

$ /opt/opsview/monitoringscripts/plugins/check_nrpe
Traceback (most recent call last):
File "/opt/opsview/monitoringscripts/plugins/./check_nrpe", line 33, in <module>
sys.exit(load_entry_point('opsview.executor==6.9.6.202410181125', 'console_scripts', 'executoragentclient')())
File "/opt/opsview/monitoringscripts/plugins/./check_nrpe", line 25, in importlib_load_entry_point
return next(matches).load()
StopIteration

Possible cause Copied

• This error indicates a package conflict between two versions of Opsview Python modules. Specifically, multiple versions of opsview.common and opsview.executor were present in the Python virtual environment used by the plugin..

Solution Copied

• The issue was due to two versions of the opsview-executor being present on the server
• The issue was resolved by removing the old directories from /opt/opsview/executor/venv3/lib/python3.9/site-packages
  • Note: It was very likely the uninstall/upgrade process had previously failed and received manual installation of the opsview-executor component - therefore not fully removing the old files