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[INTERNAL ITRS ONLY] New accounts can't access Zendesk support agent's portal

After creating a support account in Zendesk, the user is unable to access the Zendesk Support Channel

Possible cause(s) Copied

• The user’s role in Zendesk Admin is incorrect
• The user’s “User Type” is incorrect (Can be found in the User’s profile)

Possible solution(s) Copied

• Confirm what access should be provided to the user

• The User type should be “Staff member”