Getting Started FAQs
1. What is the compatibility of ITRS Analytics? Copied
Ans: You can find the Compatibility Matrix for ITRS Analytics, this will give you an idea of what is supported across different components.
2. Where can I find the documentation about ITRS Analytics? Copied
Ans: Please visit this link to ITRS Analytics documentation.
3. I would like to see a ITRS Analytics demo, who should I contact? Copied
Ans: You can contact your Account Manager for a demo, or go to www.itrsgroup.com, and click “Book a demo.”
4. What are the requirements to install ITRS Analytics? Copied
Ans: Please visit ITRS documentations site for the Installation Overview section.
5. Where can I download ITRS Analytics? Copied
Ans: Please visit ITRS documentations site for the Installation Overview section. User will need to obtain specific password or authorization key from ITRS. Please review the install options which may differ whether Kubernetes cluster is available with direct internet access or not.
6. Do I need license keys to use ITRS Analytics? Copied
Ans: Yes. Please check with your ITRS account manager to arrange the licence file, or contact our support team to facilitate the communication. While the ITRS Analytics download package includes a temporary bootstrap licence to complete the initial installation, it will stop working after a short grace period. If ITRS Analytics has already been installed, you can check the current license and apply updated licenses at the Admin settings.