Back to ITRS Analytics FAQ

Timescale services in Error State

During an install of ITRS Analytics if this stalls run the following command:

kubectl get pods -A

This will confirm if any services are unable to start up. If the timescale service is in error mode (like below)

ITRS Analytics - Timescale services in Error State

This likely to be a memory related error and you will need to increase the memory threshold for this service to run properly. In versions prior to ITRS Analytics 2.8 this is set to 256Mi.

To modify this you will need to access the main Replicate Web Page and in Advanced Settings you will need to locate the Helm Chart Values Override section.

If you copy the below into this section and apply this should resolve the error.

timescale:
  pljavaJvmOptions: "-Xshare:auto -Xms12m -Xmx12m -Xss196k -XX:MaxMetaspaceSize=32m -XX:ReservedCodeCacheSize=4m -XX:+UseSerialGC"
["Geneos"] ["FAQ"]

Was this topic helpful?