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Database Logging not working

This issue is related to the following errors:

• Database logging not working
• Database export not working
• Database icon with a red cross
• Database error in gateway.log

Database Logging is not working after configure the database logging section in Gateway Setup Editor. The possible solutions are the following:

• Check the Gateway-DatabaseLogging plugin details to verify status. For more information, see Database logging.
• Check Connection Status value in Gateway-DatabaseLogging plugin. If this displays Not-Connected, check the Gateway Log for possible errors. For more information, see Support article My Gateway is not logging to a database.

Note

Any troubleshooting step already verified from the ones described in this article.