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Gateway - What does "UserManager Authentication with remote component Client failed" mean
Issue Copied
The imported data is not displayed on the Importing Gateway.
Cause Copied
This can happen if the Importing Gateway sends a wrong username and/or password to connect to the Exporting Gateway. The following log entries appear in the Importing Gateway logs if it is the case:
<Wed Jun 3 13:54:28> INFO: UserManager Authentication with remote component Client failed.
<Wed Jun 3 13:54:28> INFO: UserManager Code: 100001 - Message: Unable to supply login credentials.
Solution Copied
Update the current values in the Importing Gateway’s Imported Data > Authentication setting with the correct username and/or password.
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