Back to Geneos FAQ

Active Console - Gateways disconnect when the console starts up

Related to Copied

Gateways disconnect when the console starts up, Gateway Disconnect, Active Console

Connecting to Gateways Copied

The Active Console connects to all Gateways simultaneously. This event gives a significant load to the Active Console because it processes the XPaths or data items from those Gateways. When the console is overloaded, it either stops or slows down the processing of data items. This, in turn, triggers the other Gateways’ heartbeat timeout (75 seconds) and disconnects the Active Console.

Solution Copied

There are several ways to solve the said disconnections:

Solution 1 Copied

Remove or refactor the List Views that contain non-identifying predicates. The detailed steps can be seen in this FAQ.

Solution 2 Copied

If the above does not work, then add the -queueConnections flag to the ActiveConsole.gci file. This instructs the Active Console to connect to the Gateways one by one. Here are the steps:

1. Shut down the Active Console.

2. Open the ActiveConsole.gci file using a text editor. The file is located in the same folder as the ActiveConsole.exe file.

   

3. Add the -queueConnections flag at the end of the file. Make sure that there are no leading or trailing spaces.

   

4. Save the changes.

5. Start the Active Console.

Reference Copied

• Managing Load in Active Console
• Refactor List Views that contain non-identifying predicates