Rules - Why does a computed cell retain its severity even if it goes outside the Active time?
Related to Copied
Gateway rule, active time, blue
Problem Copied
Users can define more than 1 gateway rule on a cell, and active time may be configured on one or more of them. Users may wonder when the cell is displayed in blue color on the Active Console (which indicates that it is out of active time). This article explains the default behaviour with an example of 2 rules.
Possible cause Copied
This is because a cell’s active state is a logical OR of the active state of all the rules that affects the cell.
Possible solution Copied
For computed cells, there is a rule to define its value (let’s call rule 1) and another to define the severity (let’s call rule 2). Notice that if rule 2 has an active time, and once rule 2 goes outside Active time, the last severity of the cell is retained (normally, it should not have a severity outside active time). This is because a cell’s active state is a logical OR of the active state of all the rules that affects the cell. Since the rule 1, which sets the value of the computed cell, is always active the cell severity is not set to inactive when active time ends.
To remove the severity once outside the active time of rule 2, go to the Advanced tab of the rule, untick the “Active time affects cell” option. By default, it is set to true which implies active state of the rule affects the active state of the cell. If this setting is set false then the active state of the rule will not affect the active state of its target cells in any way.
