Disable the Service Desk Connector module

This article explains how to disable the Service Desk Connector module.

You may want to disable this module to prevent the DBI Connection failed: DBI connect('database=notifications... broadcast error.

Prerequisites Copied

• Service Desk Connector module is enabled

Process Copied

1. Log in to your deployment host as root (this is usually your orchestrator).
2. Open your user_vars.yml file (/opt/opsview/deploy/etc/user_vars.yml) in your preferred text editor.
3. If you see the line

opsview_module_servicedesk_connector: True

change True to False. If you do not see this line, add the following to the end of the user_vars.yml file:

opsview_module_servicedesk_connector: False

4. Uninstall the opsview-servicedesk-connector package from your orchestrator.

CentOS/RHEL

yum remove opsview-servicedesk-connector

Ubuntu/Debian

apt remove opsview-servicedesk-connector

5. Run an opsview-monit reload on your orchestrator:

/opt/opsview/watchdog/bin/opsview-monit reload