Downtime Manager - Message Queue Rate - METRIC CRITICAL - Messages not being consumed

Symptoms Copied

• METRIC CRITICAL - Messages not being consumed, Publish Rate is 0.00mps,

  Deliver Rate is 0.00mps, Message Count is 1msgs

Cause: downtime apply issue due to duplicate entry for key Copied

Known issue OP-54797

Follow the below steps in the terminal to get around this issue, stop the downtime manager module, purge the downtime-queue queue, and then start it up,

/opt/opsview/watchdog/bin/opsview-monit stop opsview-downtimemanager
/opt/opsview/messagequeue/sbin/rabbitmqctl list_queues
/opt/opsview/messagequeue/sbin/rabbitmqctl purge_queue downtime-queue
Purging queue 'downtime-queue' in vhost '/' ...
/opt/opsview/watchdog/bin/opsview-monit start opsview-downtimemanager
/opt/opsview/watchdog/bin/opsview-monit summary -B | grep -i downtime

Solution: purge_queue opsview-downtimemanager Copied

You may want to then check if the queue has been purged and there should be 0 number of messages in the downtime-queue

/opt/opsview/messagequeue/sbin/rabbitmqctl list_queues | grep downtime
downtime-queue 0