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Support bundle is not progressing

Problem Copied

When generate a support-bundle through admin console, the progress is stuck. e.g. 98% and not completing. Even waited for 1 hour, the progress bar is not moving.

Possible causes Copied

• It is possible that the page did not refresh. Please click on refresh button of your browser.

Possible solutions Copied

• Solution Root Cause 1:
  • Use command line and check if the support-bundle is generated or not
• Solution Root Cause 2:
  • User command line to generate support-bundle. You can follow this link here.

Related articles Copied

• Official documentation.
• Release notes, compatibility matrix, upgrade notes, etc.
• Existing FAQs.
• External website links.